Service Encounter Journal Assignment Example | Topics and Well Written Essays - 500 words

Service Encounter Journal - Assignment Example The service is easily accessible and the customer chooses on the basis of his requirements but the stock is limited at times and one has to choose from the products available. Moreover the shipping costs are high. My reaction was normal. I needed the bed and I got one but the bidding procedure irritated me. I was somewhat satisfied but was worried of the extra shipping cost I had to incur. However the exchange terms were good. I am undecided about my return decision as it depends upon the urgency of my requirement. If I felt to buy something without taking the trouble of going to a shop, I may search the product at ebay. However, my decision to buy may involve the cost at home and the cost at any retail shop. The more preferable would be the one that offers less cost with more attractive replacement package. My encounter with Adobe Inc. was an above average contact service. I had to go through some pdf files while my adobe reader got corrupted. I instantly typed the web site and searched for the required software. I got it instantly and free of cost. I felt glad and overwhelmed by the fact that if I encounter any problem with adobe I can have the solution instantly. The website offers superior customer service by segregating different types of customers and providing relevant software. My satisfaction resulted due to the fact the most commonly needed software like adobe reader are provided without any cost. It’s a fact that no operating system can operate fully without adobe softwares. Whether it is Photoshop, flash work or pdf files, we need the product but the most overwhelming feeling results due to the fact that all of them are so easily accessible and the most common are offered free of cost. So there is no question of not visiting the site when one needs any of its software. I think it’s the first choice and most probably the last too. My encounter to Valvoline was a below average contact service. Whenever